What This Plugin Adds
📝 Cancel Reason
When a customer clicks “Cancel”, a modal appears with an optional reason field.
Customers can:
• Select a predefined suggested reason
• Or write a custom reason
Reasons are:
• Saved to that booking
• Added to the customer’s personal history
• Fully visible in admin
🔄 Reschedule Reason
When a booking is rescheduled, an optional:
“Reason for rescheduling”
field appears inside the reschedule lightbox.
Customers can select a suggested reason or write their own.
The reason is:
• Saved per booking
• Added to customer history
• Visible to admins and agents
💡 Suggested Reason Chips (New)
Customers now see predefined reason suggestions displayed as quick-select chips during cancel or reschedule.
Benefits:
• Faster input for customers
• Cleaner user interface
• Clear active selected state
• Still allows free-text reasons
⚙️ Manage Suggested Reasons (Admin)
Admins can manage the suggested reasons from:
Settings → Cancel & Reschedule Reason → Predefined Reasons
Simply enter one reason per line to define the suggestions customers will see.
✏️ Manual Reason Editing (Admin)
Admins and staff can now edit cancellation or reschedule reasons directly inside the booking edit/order modal.
This is especially useful for:
• Phone bookings
• Manual corrections
• Admin-initiated reschedules
Reasons are saved directly to booking meta.
🔐 Staff Permissions
A new LatePoint capability has been added:
Cancel/Reschedule reasons: edit
This allows staff members to manage or edit reasons without requiring full WordPress administrator access.
🌍 Translation Ready
All new interface elements and texts are fully translatable and compatible with Loco Translate and multilingual setups.
🔁 Automatic “Rescheduled” Status
When the booking’s date or time changes:
• Status automatically updates to Rescheduled
• Helps track modified appointments clearly
Where You See the Reasons (Admin)
📄 Manage Booking by Key
Cancellation and reschedule reasons appear at the top of the booking summary.
🧾 Edit Order Modal
Per-booking reasons shown inside each order item block.
Full customer cancel/reschedule history shown in the Customer section.
👤 Customer Edit Page
A dedicated, read-only block:
“Cancel / Reschedule Reasons”
Displays the customer’s full history.
Admin Notes remain separate and editable.
👨💼 Agent View
Reasons are appended after the booking summary for agents when viewing the order.
Data Structure
Reasons are stored safely using LatePoint meta.
Booking meta
cancellation_reason
reschedule_reason
Customer meta
cancel_reschedule_reasons
Appends one log entry per action (with order ID and date).
No data mixing between customers.
No modification of Admin Notes.
How It Works
Cancel Flow
- Customer clicks Cancel
- Suggested reasons appear
- Customer selects a reason or writes their own
- Booking is cancelled normally
- Reason is saved
Reschedule Flow
- Customer selects new date/time
- Suggested reasons appear
- Customer selects or writes a reason
- Booking is updated
- Status changes to Rescheduled
- Reason is saved
Key Benefits
• Understand cancellation patterns
• Identify repeat behavior
• Improve operational decisions
• Track customer reliability
• Maintain clean audit history
• Speed up the cancel/reschedule flow for customers
Perfect for:
• Salons
• Clinics
• Consultants
• High-demand service businesses
Technical Notes
• Uses LatePoint hooks and filters only
• No core files modified
• Fully update-safe
• Compatible with standard LatePoint cancel/reschedule features
