Add istanlty a booking from the waiting list
Details
How It Works
For Customers
1️⃣ Customer selects service, agent, and date
2️⃣ If no slots are available, a “Join Waiting List” button appears
3️⃣ Customer enters:
- Name
- Phone
- Preferred date range
- Preferred time range (optional)
- Notes (optional)
4️⃣ Customer receives a confirmation email
5️⃣ When a cancellation occurs, they are notified automatically
6️⃣ They can book immediately — or skip and let the next person get notified
Simple. Automatic. Fair.
For Administrators
Manage everything from:
LatePoint → Waiting List
You can:
- View all entries
- See status (Active / Notified / Cancelled)
- Filter by service or agent
- Manually notify customers
- Remove entries
- Track weekly activity
- View new requests in NEW notification icon in header.
Old entries are automatically cleaned up to keep things organized.
✨ What’s New
🕒 Smart Time Validation (NEW)
Preferred time selection is now fully aligned with your real working hours.
- Available times automatically match each day’s schedule
- “To” time must always be later than “From”
- Prevents invalid or impossible time ranges
- Works in both:
- Customer waiting list popup
- Admin (add & edit entries)
- All entries are validated before saving
➡️ Result: Cleaner data, fewer mistakes, better booking accuracy
Key Features
⚡ Smart Auto-Fill (Admin)
Add customers instantly using their phone number
→ Existing customer details are filled automatically
→ No duplicates, no manual typing
✅ Automatic Waiting List Activation
Appears automatically when a day is fully booked
📧 Automatic Email Notifications
Customers are notified instantly when a slot becomes available
🎯 First-Come, First-Served Priority
Fair and transparent notification order
📅 Flexible Date Ranges
Customers choose when they are available
⏰ Preferred Time Windows (Improved)
Now fully validated based on real availability
📊 Built-in Statistics Dashboard
Track:
- Active entries
- Notified customers
- Cancelled entries
- Weekly performance
🔄 Full Cancellation Integration
Every cancellation triggers automatic waiting list checks
👤 Customer Self-Management
Customers can:
- Join the waiting list
- Leave anytime
No admin involvement needed.
Why You Need This
- Recover lost revenue from cancellations
- Increase booking conversion rate
- Improve customer experience
- Reduce empty time slots
- Maximize your schedule efficiency
Perfect For
- Salons
- Clinics
- Consultants
- Fitness studios
- Any high-demand service business
LatePoint - Waiting List
Description
Never Lose a Booking Again
When your schedule is fully booked, customers usually leave.
With Smart Waiting List, they don’t.
This addon lets customers join a waiting list when no time slots are available, and automatically notifies them when a spot opens up.
Turn cancellations into confirmed bookings.
Screenshots
Read comments from clients.
View all waiting list - active and notified
Add languages for your emails. Request a language and we will add it for you.
Send automaticaly an email after request to client.
Get notified for new wating list requests.
Product info
- Platform
- Wordpress, Latepoint
- Compatible Browsers
- All major browsers
- Plugin Ready
- No
- Compatible With
- Latepoint
- Software Version
- 5.7.0
- Documentation
- Well Documented
- Latest update
- Sep 8, 2026
Changelog
-
v2.2.3
Sep 8, 2026
Major Update
- Better ui in front page in booking progress
- Known customers (LatePoint signed-in, or contact already filled in the booking form):
No name / email / phone fields
Shows “Signed in as …”
Locked selected day (the day they clicked)
Preferred time (from–to)
Optional different day/time note
Optional notes
So lets make a list of all changes
Here’s a list of everything from this thread:
1. latepoint-calendar-booking-preview (History spinner)
Fixed missing .lp-cbp-history-modal wrapper so CSS variables apply
Replaced the invisible ring spinner with a 3-dot bounce loader
Loading state shows immediately when opening History
2. Extra Services role permission (LatePoint bug)
Diagnosed: Extra Services still required settings__edit even with service_extra__view
Added bridge plugin: latepoint-service-extras-caps-fix
Maps Extra Services routes to service_extra__view / __edit / __create / __delete
Skips itself if LatePoint patches it later
3. Custom day / day-off modal too narrow
Diagnosed: LatePoint core forces hide-schedule lightbox to 400px
Added bridge plugin: latepoint-custom-day-modal-fix
Widens that lightbox to 640px
4. latepoint-cancel-reschedule-reason → 3.1.1
Cancel/Reschedule list page: cancel % / reschedule % + split bar
View reasons opens a modal (cards) instead of a scroll page
Client details sidebar: removed the long textarea dump
Shows cancel/reschedule counts + %
View N reasons button → same modal
Safer type detection (cancellation / reschedule, works with Greek labels)
Fallback loading from CRR table / booking meta / customer meta when needed
in latepoint-waiting-list we need to improve the customer side when they press a day with no availability to change and imporve the ui of the modal that opens. If the customer is a known customer why we are asking their details. We sure have them. I only need the day they want to book (he already has chosen when they click on the day and the time they need. And if they preffer a different day and time to just let us know. Also keep the notes if they want to tells us something.
Updated latepoint-waiting-list to 2.2.0.
Known customers (LatePoint signed-in, or contact already filled in the booking form):
No name / email / phone fields
Shows “Signed in as …”
Locked selected day (the day they clicked)
Preferred time (from–to)
Optional different day/time note
Optional notes
- Guests still get contact fields, with the same cleaner day/time/notes layout.
- Improved the code to work with latest latepoint update -
v2.1.2
Aug 7, 2026
- Ability to select specific days on a calendar and abilitty to choose a range of dates.
- Better view list
- Ability to edit an entry. -
v2.0.13
Apr 4, 2026
- Time selection is now smarter and easier.
- Available times automatically match your real working hours for each day.
- Also, the end time (“To”) must always be later than the start time (“From”).
This works the same in both the customer booking popup and the admin panel (when adding or editing bookings).
- Added a Notification icon in header of latepoint
- All entries are checked before saving to make sure everything is correct.
- Better compatibility with LatePoint Improved admin screens (list, add, edit)
- Support for service categories
- Customer phone number lookup
- Booking step integration
- Notification emails
- Rate limiting
- Small UI improvements and bug fixes -
v2.0.0
Feb 13, 2026
Added Features
🌍 Email Language Selection
Choose the language of the waiting list notification email directly from the settings page.
Send emails to customers in the language that fits your business.
🕒 Customer Waiting List
When no time slots are available, customers can instantly join a waiting list instead of leaving your booking page.
📧 Automatic Notifications
Customers receive automatic email alerts as soon as a suitable slot becomes available due to cancellation.
🛠 Full Admin Management
Access a complete waiting list management interface inside LatePoint:
View all entries
Filter by service or agent
Manually notify customers
Remove or manage entries
📊 Built-In Statistics
Track waiting list performance:
Active entries
Notified customers
Cancelled entries
Overall activity
🔗 Seamless LatePoint Integration
Fully integrated into LatePoint’s booking flow.
No core file modifications.
Works naturally with your existing setup.
- Added Alaena Dashboard
1 year of free updates included with every purchase.