How It Works
For Customers
1️⃣ Customer selects service, agent, and date
2️⃣ If no slots are available, a “Join Waiting List” button appears
3️⃣ Customer enters:
- Name
- Email
- Phone
- Preferred date range
- Optional preferred time range
- Optional notes
4️⃣ Customer receives a confirmation email
5️⃣ When a cancellation occurs, they are notified automatically
6️⃣ They can book immediately — or skip and let the next person get notified
Simple. Automatic. Fair.
For Administrators
Manage everything from:
LatePoint → Waiting List
You can:
- View all entries
- See status (Active / Notified / Cancelled)
- Filter by service or agent
- Manually notify customers
- Remove entries
- Track weekly activity
Old entries are automatically cleaned up to keep the system organized.
Key Features
⚡ Smart Auto-Fill When Adding Manually
When an administrator manually adds someone to the waiting list:
- The system searches the database using the phone number
- If the customer already exists, all their details are automatically filled in
- No need to re-enter name, email, or other information
This saves time and prevents duplicate customer records.
✅ Automatic Waiting List Activation
The “Join Waiting List” option appears automatically when a day is fully booked.
📧 Automatic Email Notifications
Customers are notified immediately when a relevant slot becomes available.
🎯 First-Come, First-Served Priority
Fair notification order based on when customers joined.
📅 Flexible Date Ranges
Customers can define the range of dates they are available.
⏰ Preferred Time Windows
Customers can specify preferred time periods (morning, afternoon, etc.).
📊 Built-in Statistics Dashboard
Track:
- Active entries
- Notified customers
- Cancelled entries
- Weekly performance
🔄 Full Cancellation Integration
When a booking is cancelled, the system automatically checks the waiting list and notifies eligible customers.
👤 Customer Self-Management
Customers can:
- Join the waiting list
- Leave the waiting list
No admin intervention required.
Why You Need This
- Recover revenue from cancellations
- Increase booking conversion
- Improve customer experience
- Reduce empty time slots
- Maximize schedule efficiency
Perfect for:
- Salons
- Clinics
- Consultants
- Fitness studios
- Any high-demand service business
