Return & Refund Policy
Last Updated: 13/02/2026
1. Digital Products Only
All products sold on Alaena Marketplace are digital goods delivered electronically. No physical items are shipped.
Due to the nature of digital products, all sales are final.
2. No Returns
Because digital products are delivered instantly after purchase, we do not accept returns once a product has been downloaded or accessed.
3. No Refunds
We do not offer refunds, cancellations, or exchanges for any purchases.
By completing a purchase, you acknowledge and agree that:
You are purchasing a digital product.
Delivery is immediate upon successful payment.
You waive your right to cancellation once the download or access has been granted.
4. Technical Support
While refunds are not provided, we are committed to ensuring that customers receive working digital products.
If you experience:
File corruption
Download issues
Technical compatibility problems
Access errors
Please contact our support team at login area in customer dashboard
We will review the issue and provide reasonable assistance to resolve technical problems related to the purchased product.
5. Duplicate Purchases
In cases of verified duplicate payments caused by technical errors, we will review the transaction and take appropriate action.
6. Chargebacks
Initiating a chargeback without contacting support first may result in suspension of access to purchased products.
We encourage customers to contact us directly so we can resolve any issue promptly.
1. Digital Products Only
All products sold on Alaena Marketplace are digital goods delivered electronically. No physical items are shipped.
Due to the nature of digital products, all sales are final.
2. No Returns
Because digital products are delivered instantly after purchase, we do not accept returns once a product has been downloaded or accessed.
3. No Refunds
We do not offer refunds, cancellations, or exchanges for any purchases.
By completing a purchase, you acknowledge and agree that:
You are purchasing a digital product.
Delivery is immediate upon successful payment.
You waive your right to cancellation once the download or access has been granted.
4. Technical Support
While refunds are not provided, we are committed to ensuring that customers receive working digital products.
If you experience:
File corruption
Download issues
Technical compatibility problems
Access errors
Please contact our support team at login area in customer dashboard
We will review the issue and provide reasonable assistance to resolve technical problems related to the purchased product.
5. Duplicate Purchases
In cases of verified duplicate payments caused by technical errors, we will review the transaction and take appropriate action.
6. Chargebacks
Initiating a chargeback without contacting support first may result in suspension of access to purchased products.
We encourage customers to contact us directly so we can resolve any issue promptly.