Latepoint - addon - Agent Request Badge
Description
Show when a customer specifically requested an agent
The Agent Request Badge addon adds a clear visual indicator in the LatePoint calendar when a customer has specifically requested a particular agent.
It helps staff quickly identify bookings where the client intentionally chose a specific agent, improving scheduling awareness and service quality.
Details
Key Features
Visual Calendar Badge
Bookings where the customer requested a specific agent display a ribbon badge directly on the calendar tile.
Badge text:
Requested Agent
This allows staff and managers to instantly recognize these bookings without opening the reservation.
Booking-Level Setting
Inside the LatePoint booking modal, a new option is added:
Customer requested this agent
Staff can enable or disable this flag while editing or creating a booking.
Automatic Detection for Online Bookings
For bookings created through the frontend booking form, the plugin automatically assumes that the agent was requested.
This ensures customer choices are always recognized in the calendar.
Role-Based Permissions
The plugin integrates with LatePoint Roles and adds two new permissions.
PermissionDescriptionAgent Request Badge: ViewAllows viewing the ribbon badges in the calendarAgent Request Badge: EditAllows editing the "Customer requested this agent" checkbox
Administrators (manage_options) always have access.
Where It Appears
Booking Modal (Admin)
When opening or editing a booking, you will see:
Customer requested this agent
Enable it to mark the reservation accordingly.
Calendar View
Inside LatePoint → Calendar (calendars__view):
Bookings with the flag enabled show a ribbon badge:
Requested Agent
The ribbon appears on the top-left corner of the booking tile.
Data Storage
The plugin stores the flag using LatePoint booking meta.
Additional Notes
- Ribbon placement is designed to avoid conflicts with other LatePoint overlays (such as SMS badges).
- All plugin strings are translation-ready.
Product info
- Platform
- Wordpress, Latepoint
- Compatible Browsers
- All major browsers
- Plugin Ready
- Yes
- Compatible With
- Latepoint
- Software Version
- 5.2.10
- Documentation
- Well Documented
- Latest update
- Mar 6, 2026
Changelog
-
v1.0.0
Mar 6, 2026
- Initial launch
1 year of free updates included with every purchase.